Shipping & Returns Policy

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SHIPPING

We make every effort to dispatch online orders within 24 hours.

Orders placed on Saturdays, Sundays and public holidays are processed the following business day.

Australia Standard Shipping AUD $10 approximately 2 – 10 business days
Australia Express Shipping AUD $15 approximately 1 – 2 business days

*Standard shipping is FREE if you order over $75.

DELIVERY TIMES

Capital Cities

Standard Express
Melbourne 2 – 3 business days 1-2 business days
Sydney 2 – 3 business days 1-2 business days
Brisbane 2 – 3 business days 1-2 business days
Adelaide 3 – 4 business days 1-2 business days
Perth 5 – 8 business days 1-2 business days
Tasmania 3 – 4 business days 1-2 business days

Regional

Standard
Victoria 3 – 5 business days
NSW 3 – 5 business days
Queensland 5 – 7 business days
South Australia 5 – 9 business days
Western Australia 10+ business days
Northern Territory 10+ business days

*Note: Delivery times are approximates and may vary slightly or be subject to change. Delivery times are based on orders placed on a normal Monday and Friday business working week. 

DO YOU SHIP TO PO BOX OR PARCEL LOCKERS?

Yes, we will deliver to P.O Boxes or Parcel Lockers. Abbey Jade Cosmetics will not be liable for any lost orders should you request for your order to be delivered without a signature.

Any request for Authority to Leave without Signature will be at your own risk.

I ENTERED THE WRONG ADDRESS, WHAT SHOULD I DO?

Be careful to check that you have entered the correct address. Unfortunately, the delivery address cannot be amended once the order has been paid. In the event that the wrong address is indicated in the order, and the package is delivered, Abbey Jade Cosmetics will not be liable for any replacement or refund.

An additional cost may be charged for a change of address for undelivered parcels with wrong/invalid address.

RETURNS

In the unlikely event one of our products is faulty, you may return the product, provided it is in its original condition, for a refund of the purchase price within 30 days from the date of purchase. Please email us via our contact us page and include your invoice/order number and we will direct you on how to return the item.

Please choose your products carefully, especially foundation shades. We cannot offer a refund if you simply change your mind. If a product has been used unfortunately we cannot refund or exchange the product.